Troubleshooting

What to try when the code doesn't arrive, times are an hour out, a group is missing or push stops.

The usual problems and what to try, one at a time. Most of them take a minute.

The code did not arrive

1
Look in Promotions or Spam. The code comes from login@notify.improvteam.com.
2
Check the address under Sent to. If it is wrong, tap Change email and send a new code.
3
Wait a minute, then tap Resend code. You can ask for a code once a minute, and each code works for 10 minutes.
4
If the page says Too many codes have been sent to this address, wait an hour. If you have a passkey, tap Sign in with a passkey instead.

1
Open Settings, then Theme, language and region, and check Time zone. Your home feed uses it. Open Language and region
2
An event page always shows the event in its own time zone. A show in another country reads in that country's time.
3
For 19:30 rather than 7:30 pm, set Clock to 24-hour (19:30) and tap Save.

1
Check which account you are in. A members-only group says You're signed in as and the address you used, which isn't on their list.
2
If you were invited by email, sign in with the address the invite went to. Invites work for 7 days, so ask for a new one if yours has run out.
3
Some teams are invite only and have no join button. Ask someone in the team for their invite link.
4
In a theatre or school, the community sees the group's front page and About. The rest is for staff.

1
Open Settings, then Notifications. The phone or computer should be under Your devices. If it is not, tap Turn on notifications on that device. Open Notifications
2
Check the row for that kind of message says Push or Email and push. Email means no push.
3
If the page says notifications are blocked, allow them for ImprovTeam in your browser or phone settings, then try again.
4
On iPhone, push only works in the app opened from the home screen icon, not in a Safari tab.

1
Answer and money links work once and last 14 days, and an answer link ends with its event. That way nobody can answer for you from a forwarded email.
2
If the This link has expired page offers Email me a fresh link, tap it. The new link goes to the address the old one went to.
3
Or tap Log in instead and answer from the event page. That always works.

1
The session was full, so you are in the queue, shown as Waitlist #2 and so on.
2
When a place opens you get A spot's opened up. Tap Confirm my spot before the time it gives, or the place goes to the next person.
3
If the group has a no-show rule and you said yes but did not come, you may see Waitlist only until a date. You can still join the waitlist, and you are offered places nobody else wants in the last 24 hours.
4
If you can't make it after all, tap Leave the waitlist in the email, so the next person moves up.

1
Sometimes we switch the site to read-only while we fix something. You can still read everything, and a banner or a Paused for now page says changes are paused.
2
Saving, signing up, answering and paying wait until it ends, which is usually minutes or hours and at most 48 hours. The page says when it will switch itself off.
3
Payment and mail notices from outside services are told to try again later, so they are not lost. Open the page again later and try once more.

1
If you see You're offline, you are looking at the copy saved on your device. The banner says what time it is from.
2
Your home feed, your groups' schedules and event pages you opened before work offline. Other pages need a connection.
3
Answers need a connection. When you are back online, reload the page, or close the app and open it again.
4
Even online, a page you visited in the last half hour can show its saved copy for a moment. It updates by itself when the new one arrives.

Make a private copy with made-up people and follow these steps without changing anything real.

Write to us from the contact page. Say which page you were on and what you tapped.